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Returns & Refunds Policy

EXCHANGE & RETURN POLICY 

Exchanges and returns can be made up to 14 days after the purchase date.

All refunds will be made to the purchaser and issued to the original form of payment, upon completion of inspection by the company. Gift recipients may receive a merchandise credit.

Please note: returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective, as determined by the company.

If you’d like to exchange an item for another style or size, you need to return the item and order a new one.

CANCELLATION POLICY

Once your order has been submitted, your purchase is immediately in process. If you would like to cancel your purchase, you are entitled to do so within 14 days of receiving the product and you will be refunded. 

To cancel your purchase, please contact our Customer Service Department atsupport@tanaorjewelry.com.