Exchanges and returns can be made up to 14 days after the purchase date.
All refunds will be made to the purchaser and issued to the original form of payment, upon completion of inspection by the company. Gift recipients may receive a merchandise credit.
Please note: returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective, as determined by the company.
If you’d like to exchange an item for another style or size, you need to return the item and order a new one.
Once your order has been submitted, your purchase is immediately in process. If you would like to cancel your purchase, you are entitled to do so within 14 days of receiving the product and you will be refunded.
To cancel your purchase, please contact our Customer Service Department firstname.lastname@example.org.
Gold and silver are soft metals that wear out over time, mostly depending on frequency of usage.
The Bible Chip is made from silicon material and is considered as any other precious metals. Therefore no special treatment is needed for the silicon chip and you should follow the instructions as described below.
Silver jewelry that is worn continually can develop darkened areas. In order to keep your Bible Jewel bright and shiny we recommend that customers remove jewelry before going to shower, before going to bed or participating in physical activity. Moreover, customers should avoid any exposure of the jewelry and the Bible Chip to cream and body oil, to household chemical and also but not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt and/or sweet water, and silver polish.
We advise to store TANAOR™ jewelry in its original package or in a cool, dry place in tarnish prevention cloths or bags. We do not recommend storing TANAOR™ jewelry in the bathroom. It is also important to keep TANAOR™ jewelry separate from other jewelry to avoid damages such as scratches, tangling etc.
In order to clean your TANAOR™ jewel, use a dry and soft cloth. Please avoid any contact with water and all kinds of cream and body oil.
Leather is a natural product that needs careful protection. Do not use in water or other liquids that may cause discoloration.
Over time, leather might stretch and you might notice gentle variations in color and shade. These changes are natural and therefore should not be considered defects.
Please note that color cords are made of synthetic fibers, which may become damaged or discolored if submerged in water.