Lifetime Warranty

LIFETIME WARRANTY 

TANAOR was created to last a lifetime and is covered against any manufacturer’s defects (including issues regarding your nano Bible chip) for your entire ownership experience. Our warranty does not cover damage that occurs as a result of improper use, including but not limited to abuse, misuse, neglect, improper storage, or damages caused by harsh chemicals.

Cosmetic blemishes and other changes in appearance may occur over time... this is normal and not covered under our lifetime warranty.

TANAOR’s warranty is limited to the original US customer, or in the case of a gift, the original US recipient of the product, with proof of purchase and is non-transferrable. Our warranty only covers products purchased new from TANAOR or an authorized selling channel within the United States.

TANAOR will, at its option, replace or repair any damaged products covered by the lifetime warranty; however, the customer will be responsible for return shipping fees. TANAOR™ shall have no obligation to repair, replace or refund until the defective Product is returned to TANAOR™

Please note- we do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  1. Discoloration due to exposure to chemicals, perspiration, make-up, swimming pools, hot tubs or bathing.
  2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  4. Scratches that come with normal wear and tear (like a bent ring or broken chain).

Please refer to the cleaning and care instructions for additional information. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your Pandora Product. 

Please contact us support@tanaorjewelry.com if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your TANAOR jewelry.