Terms of Service

The use of the TANAOR™ site is only for people and entities able to form legally binding agreements with the purpose of purchasing items for personal use.
By purchasing from the TANAOR™ Collection, you agree to the following Terms and Conditions. Please read them carefully.


Respecting your privacy is of great importance to us at TANAOR™.
When you register at our site, you will be asked to submit some personal information, such as your name, contact information and credit card info.

TANAOR™ will safeguard your personal information and will never sell, transfer, rent or trade your information to any unauthorized third party.

The personal information will be used for order confirmations, shipping, updates and for customer service.


 All products purchased from TANAOR™ are made pursuant to a shipment contract. This means the risk of loss and title for such products pass to the purchaser upon our delivery to the carrier.

TANAOR™ offers shipping to the countries detailed on the TANAOR™ website. The recipient specified on the delivery address must comply with all laws and regulations of the destination country.
Please note that local charges (sales tax, customs duty, import taxes, etc.) may occur, depending on your region and local customs duties. These charges are the responsibility of the recipient and are at his or her own expense.   

TANAOR™ has no control over these charges and cannot predict what they may be.

When customs clearance procedures are required, it can cause delays beyond TANAOR™’s original delivery estimates.


TANAOR™ strives to be as accurate as possible regarding the design, colors and style of the products that appear on this site, as compared to the actual ones.

However, TANAOR™ does not warrant that the content (such as, but not only, product descriptions and pictures) are complete or error-free. Variations caused by technical, digital, or photographic reasons or factors may occur.
Events which are not reasonably foreseeable (such as conflict, embargo, fire, natural disaster, strikes, etc.) shall be considered force majeure, meaning that TANAOR™ is released from its obligations to fulfill contractual agreements in such cases.


Please note that this policy constitutes an integral part of the website terms, and that all parties are involved in the Agreement. TANAOR™ reserves the right to make changes in our policies at any given time. Notification of such changes will be posted on this page. In any case, if you continue to use this site after the change, you will be seen as agreeing to such changes. If you do not agree to the terms of this policy and modifications in whole or in part, please discontinue use of the site. If you have any questions or comments about any of our policies, please contact us.


TANAOR™ reserves the right to change any information including but not limited to prices and terms of purchase without prior notice. In case a product is sold out, TANAOR™ has the right to cancel the order and refund any amount paid and shall also have the possibility to notify the costumer of equivalent replacement products. 


You are entitled to exchange our products within 30 days of their arrival.
If you want to exchange to other styles, you will be charged for the difference in price.
All returned and exchanged items must be returned unused and in their original packaging, and for all returned items you will be charged the costs associated with return shipping. TANAOR is not liable for any lost or damaged items during the return shipping process.

Refunds will be credited to the original form of payment.

Sale Items:

You are entitled to exchange sales products with a discount until 20% within 30 days of their arrival. Discounts above 20% cannot be returned and only exchanges within 30 days from their arrival and according to the exchange policy will be accepted. 

Item purchased on final sale cannot be returned or exchanged.


Exchanges are subject to item availability. We cannot guarantee the availability of an item for exchange.

Gift Cards:

Gift cards cannot be used to purchase sale items during promotional sale periods Gift cards are non-refundable and cannot be exchanged for cash.

All below items are non-returnable and non-refundable:

  • Engraved products

  • Custom- made products

  • Gold & Diamonds products 
  • Gift cards

  • Final sales products
  • Items on Sale:  items purchased on sale (discounted at 20% or more from the original price) are not eligible for a refund. However, we understand that you may change your mind. Therefore, we offer an exchange for any item bought at a discounted rate of 20% or more. The item must be returned in its original condition and within the specified return period.


TANAOR was created to last a lifetime and is covered against any manufacturer’s defects (including issues regarding your nano Bible chip) for your entire ownership experience. Our warranty does not cover damage that occurs as a result of improper use, including but not limited to abuse, misuse, neglect, improper storage, or damages caused by harsh chemicals.

Cosmetic blemishes and other changes in appearance may occur over time... this is normal and not covered under our lifetime warranty.

TANAOR’s warranty is limited to the original US customer, or in the case of a gift, the original US recipient of the product, with proof of purchase and is non-transferrable. Our warranty only covers products purchased new from TANAOR or an authorized selling channel within the United States.

TANAOR will, at its option, replace or repair any damaged products covered by the lifetime warranty; however, the customer will be responsible for return shipping fees. TANAOR™ shall have no obligation to repair, replace or refund until the defective Product is returned to TANAOR™

Please note- we do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  4. Scratches that come with normal wear and tear (like a bent ring or broken chain).

Please refer to the cleaning and care instructions for additional information. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your Pandora Product. 

Please contact us support@tanaorjewelry.com if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your TANAOR jewelry.



If you have any comments, questions or concerns regarding this Policy or any other issues regarding privacy and security, please do not hesitate to contact us at support@tanaorjewelry.com and we will respond to you shortly.